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Hello

DanielaT80
Visitor

‎07-11-2025 06:33 AM

Hi, I already have the EE app, but I need to speak with someone. My device payment was taken separately from my main bill this month, which hasn’t happened before. Can you please check my account or connect me to an advisor?

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎07-11-2025 06:42 AM

@DanielaT80 : This user discussion forum can have no access to your specific account. You need to raise this with CS.

You must have the device on FlexPay to have separate bills. See Flex Pay Explained

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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