Free tablet

[BathSteve]

I have recently acquired a new phone with EE. I had only just come out of hospital and I clearly wasn’t in my right mind. I have been mis sold a galaxy tablet either a second contract phone line I don’t need or want but am now paying for . No matter how your salesman wraps this deal up it’s not in my best interests . I realise in store there’s no 14 day cooling off period and my phone is all up and running now . I will take this on the chin and put it down to my stupidity but once these contracts are expired I will never do business with EE again .  And I will earn my friends and family not to step inside an EE store as EE is clearly not to be trusted . 

[Chris_B]

@BathSteve  go back to the store and tell them you were miss sold about the tablet.   

[Peter_W]

Welcome to the Community, @BathSteve.

Thanks for taking the time to share your experience here, too.

I really appreciate your concerns with this one, and as a good first port of call we would always recommend you return to the store in question and ask to complain directly. 

If you're unable to make any progress from there, you can also find details of our overall complaints process and how to escalate things here:

EE Complaints Code of Practice - March 2024

Peter

[BathSteve]

They said nothing they can do I signed the contract. It’s a scam to make money for EE. I will just take it on the chin put it down to my stupidity and once my contracts are up with EE I will never set foot in an EE store or use EE services. What I should have done is buy my own phone direct from Apple Store then used EE £10 month SIM. Instead I’m paying £18 for the phone and £37 for two sims and a tablet I don’t need or want . I had just come out of hospital in pain killers and clearly I was easy prey. 

[bristolian]

Who exactly is "they" who said nothing can be done?

The complaints process allows for referral to external arbitration via Ombudsman Services if you are unhappy with the outcome.

[BathSteve · Accepted solution]

The manager of the store . I know about the procedure and I could proceed to use it but to be honest I don’t want the hassle . It’s my stupid mistake and I have to own it. It’s interesting in that I didn’t get a how did we do survey from them this time asking me what I thought of the in store service . It’s a scam. The more I read about it the more I realise . I just can’t be bothered to fight. 

[bristolian]

It's entirely your choice, but personally it seems a little odd to be willing to pay £37/month (as I understand) - almost £900 over 2 years, over perhaps 30minutes filling in a couple of complaints webforms.

Whilst pleasing to see some people being prepared to take responsibility (an attitude many could learn from), this does slightly feel like it's gone too far.

Your choice at the end of the day.