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Fraudulent activity

Kearnsyboy
Investigator
Investigator

‎01-03-2023 04:35 PM

My phone has been blocked from making calls texts and having 5g. 

upon speaking to someone from EE who was rude and not helpful in any way shape or form, I was told I’d need to go in store with id to reactivate my account.

 

has anybody experienced anything like this ? Can I submit my if online ? 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎01-03-2023 06:23 PM

@Kearnsyboy  if you’re been told to go to a store with ID, and then you need to go to the store with ID. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Katie_B
EE Community Support Team

‎01-03-2023 06:32 PM

Hello @Kearnsyboy. 

Welcome to the community. 

Is the reason for a store visit due to failed security?

Speak soon, 

Katie