Fraud email

JRich234 · ‎15-09-2025

Hello, how do I get intouch if someone has used one of my emails to create an account and order broadband?

Ali_A · ‎16-09-2025

Hi @JRich234

As @XRaySpeX has mentioned, please give our Customer Service team a call if you have an order for a broadband service at your premises which you had not requested.

The team will be able to check the order and cancel the request.

If the order if for a Broadband service not at your address it maybe the incorrect email address was used. The team will also be able to check this and remove your email from the records.

Ali

View solution in original post

XRaySpeX · ‎15-09-2025

@JRich234 : Try reporting it by calling CS on the Freephone no. in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ali_A · ‎16-09-2025

Hi @JRich234

As @XRaySpeX has mentioned, please give our Customer Service team a call if you have an order for a broadband service at your premises which you had not requested.

The team will be able to check the order and cancel the request.

If the order if for a Broadband service not at your address it maybe the incorrect email address was used. The team will also be able to check this and remove your email from the records.

Ali