Forced to change my mobile phone plan to double the price for less Data.

[KanwaljitMann]

I have received very short notification that my mobile phone plan has to change as EE (T-Mobile) no longer support 3G.  I recently got back from a well deserved holiday and have been told that I have to go to the local EE shop (miles away) to discuss my options.  Though I work from home it's difficult to get time out to do anything as we are so busy. 

I tried calling and was told they can offer me less Data at over twice the price I am paying now.  Surely EE can't do that?

[BrendonH]

Yes EE can do that, they can charge whatever they like it is down to you to accept it or move elsewhere.

I myself will be moving network once my wifes contract is up as I am on a sim only plan which ended in Feb 2022 but it cheaper (with my discount) and my wife is on a low GB a month tariff because I gift her 100GB every single month. We done this purposely to keep costs down. But as I buy my phones sim only I always go for sim only. My wife on other hand will only buy her phone from the networks.

EE is a premium brand I know that but their prices have rocketed up in the last couple months to which they think they can charge because they won some stupid award 9 years in a row. I'd vote on your feet and look elsewhere (network signal permitting) because EE is going to lose a lot of customers with their current prices. They also now cap your speeds depending on what plan you choose. So if you want the fastest speeds you have to pay a premium on top of that premium otherwise you are capped

[Christopher_G]

Hi @KanwaljitMann

Welcome to the community.

Were you looking for less data or to lower the price? Our Mobile Care team should be able to run through all options available to you.

Chris