Final bill

[Cameron58]

 

I cancelled my contract in December and I paid my final bill. I even got credit back on that bill and in the EE app it says my account is closed. But EE have been consistently awful and have brought an issue to a debt collector about my final bill which they believe I haven’t paid. I tried to talk to the debt collector about this issue and they said that EE had stopped communicating with them. What am I supposed to do considering I now have a low credit score because of this issue. I am very frustrated especially with the lack of actual customer service that EE provides

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[Christopher_G · Accepted solution]

Hi @Cameron58 

Welcome to the community.

I'm sorry to hear of your experience with this final bill. I recommend speaking with our customer service team and ask them to check everything from our side. If a mistake has been made, they'll be able to correct it.

Please let us know how it goes and we'll try and advise you further here.

Chris