Final bill

[Meibion1]

I've moved to another provider who have asked for my final bill from EE. However seems to be a long time for EE to send it.

[Chris_S]

Hi @Meibion1 Welcome to the EE Community.

You'll see your final bill with details on your final payment about a week after your plan finishes or after you've received confirmation that you've left the EE network.

Do you still have access to your My EE account?

Chris S

[Meibion1]

Yes I  still have access 

[Chris_S]

Perfect @Meibion1 

When you log in, are you able to view and download your bill?

Chris S

[Meibion1]

Yes 

[Chris_S]

Thanks for letting me know @Meibion1 

Could you try downloading your bill please?

When you've downloaded it, you should be able to pass it on to your new provider.

Chris S

[Meibion1]

Have not yet received final bill Chris.

[Meibion1]

Just had message " next bill will be arriving soon"

[Chris_S]

That's brilliant @Meibion1 

We send your final bill in the post, so it should be with you soon.

You'll see your final bill with details on your final payment about a week after your plan finishes, so if it's not quite been a week since your plan closed, that would be why you're unable to see it on your My EE account.

Chris S

[Meibion1]

Thanks for your help Chris