Family and Friend 30% discount

[Ch-70]

My Nephew who was out of contract switched to a simo contract same acc and mobile number, he had Friends and Family discount which I requested for him since he started with EE back in 2014, informed me that the discount has not been applied, could you please explain why and how does he or me go about getting the 30 discount reinstated on his account.

Thanks

[Christopher_G]

Hi @Ch-70

Welcome to the community.

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris

[Ch-70]

I've replied back