Is there an email address or an actual person I can contact? I’m abroad at the moment and I’m not able to use my pack, as it says I need to top up £15 but I just paid £15 3 days ago??? I need to use my data as I’m overseas so I need to get it sorted ASAP and calling 150 got me nowhere.
There’s no options to select anything to do with getting charged the wrong amount, all the help on 150 to do with billing is about how to add packs/roaming, etc
If you already have a Subscription Pack in place, you'll also need to buy a Roam like Home add-on to use these allowances abroad. See our help page about Roaming Costs for further details.
You should have received a landing text with your available options. Did you get this text, and is this the part you are getting stuck at?
Ahh, thanks for letting me know @jessetaggart If your Pack is active and you have an active Roam like Home add on to cover where you are, then please contact us directly as suggested above so our team can run some further checks.
