Community Activity

No network in Vienna

I am currently in Vienna and have no network signal. I have restarted my phone, turned roaming on/off (I have used this phone abroad before), manually selected a network but nothing. My husband who is also on ee has full signal. I have contacted ee u...

LisaJ08 by Investigator
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  • 2 replies
  • 0 Helpful

EE TV Box Pro buffering with aerial connection

I've noticed the box doesn't seem to recover very well from a brief loss in signal. I'm using an aerial connection which is occasionally affected by passing aircraft, causing the signal to glitch for a second or two. This wasn't really an issue with ...

Can’t receive text or send text messages

Hello,I am abroad in Hungary, I did not have issues like this before. I can’t receive calls from anybody or I can not text back. I can make calls with no problem. When someone calls me it says this person is currently unavailable. Tried to contact wi...

Gliba by Investigator
  • 123 Views
  • 13 replies
  • 0 Helpful

Price cap

Why can’t I change my spend cap online? Have tried but keeps saying unavailable 

Mcookie by Explorer
  • 18 Views
  • 2 replies
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New Sim

I ordered a new pay as you go sim on Monday and it arrived yesterday but you sent me a dead simAnd I'm new customer  

Jade1975 by Investigator
  • 82 Views
  • 4 replies
  • 1 Helpful

Smart Hub Plus vs Smart Hub Pro

I'm currently using EE's 1Gv service, and so have a Smart Hub Plus.I note that EE is now providing the Smart Hub Pro with Full Fibre services. Anyone upgraded? Is it significantly better? Worth the upgrade if £10 per month for the rest of my contract...

GCWood by Investigator
  • 55 Views
  • 6 replies
  • 1 Helpful

Very bad voice over WiFi

I rely on VOIP connection via EE hub .... ass there is very poor 3G/4G signal where I live.2 scenarios1. For past few days people are complaining my voice to them is badly breaking up ..... I can hear them OK but outgoing speech from my initiated cal...

Posiedon by Investigator
  • 74 Views
  • 5 replies
  • 0 Helpful