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EE changed my plan and charges without my premission

rozitakheradvar
Visitor

My EE plan ended in August.

I went to their office in May. They assured me that my plan and bill will remain the same if i don't do anything.

My monthly charges went from £12.42 to £17.21

1 SOLUTION

Accepted Solutions
Rach_H
EE Community Support Team

Hi @rozitakheradvar,

Welcome to the Community!

I'm sorry to hear that your bills have gone up unexpectedly, as this is never what we want to hear. You can check your bill in your EE app or your online account or give our team a call to talk about this in more depth.

Rach

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1 REPLY 1
Rach_H
EE Community Support Team

Hi @rozitakheradvar,

Welcome to the Community!

I'm sorry to hear that your bills have gone up unexpectedly, as this is never what we want to hear. You can check your bill in your EE app or your online account or give our team a call to talk about this in more depth.

Rach