23-01-2024 07:59 PM
i have 2 EE accounts, 1 for a payg mobile, and one for my broadband/landline
i've had hell and all trouble trying to buy a new mobile phone with a pac code to keep my (currently not EE )mobile number.
having spoken to a 'customer service rep' i was told i should log in to my (account number supplied) to access the order information and complete the purchase.
A) i can't see how to find my account number for either account
B) i can't see how to log in using an account number, presumably once i know the account number associated with each of my accounts i can then log in to the correct account to complete the purchase.
24-01-2024 02:23 PM
You're not an existing a/c holder. That is referring to a mobile contract a/c.
Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.