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EE Perk code not working

DD669
Investigator
Investigator

‎07-10-2022 12:09 PM

I have the option to upgrade at anytime, it costs £100.00 to upgrade to the Samsung Z Fold 4, it will cost £100 a month.

I applied my 20% perk code and it gives the message "Coupon is not applied due to invalid coupon code provided".

Please explain

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎07-10-2022 02:24 PM

Hi @DD669.

Welcome to the community.

Could you try on a different device or browser please? Please turn off any VPN as it could cause problems with the code being recognised.

Chris

0 Helpful
DD669
Investigator
Investigator
In response to Christopher_G

‎07-10-2022 02:32 PM

I tried on different browsers and my phone no luck.But worked in the ee store, very confused Sent from my Galaxy
0 Helpful
Christopher_G
EE Community Support Team
In response to DD669

‎07-10-2022 02:43 PM

It may be worth calling to see if it can be put through over the phone, @DD669 or pop back in store for them to process it for you.
Chris

0 Helpful