@Deb121 wrote:
I upgraded and the first time in all the EE customer years I’ve been with them I’ve never had to pay a separate monthly payment.
EE's traditional contracts had no concept of separating payments - you had one single rolling minimum-term contract with one single payment covering your airtime & device loan. There have been increasing customer complaints over recent years, of "I've paid my phone off but my plan is the same". It would be, the choice to change to a SIM-only at the end of the minimum-term has to be yours.
The response, cross-industry to an extent, is FlexPay which it sounds like you're now on. You have two separate contracts each with their own monthly payment. One fixed-term finance loan for your phone or device, which naturally ends once repaid. Another rolling minimum-term contract for your airtime which is equivalent to a SIM-only and continues until you change it, subject to what's otherwise sometimes called the "commitment period".
As to why you've had 3 payments in one month, CS have access to your account and should be your next port of call. There may be some gremlin with your billing dates and the first payment for the finance loan, but that's guesswork without seeing your account.
