Hello @Murraz ,
Welcome to the community,
Is this a mobile contract? If so, have you reached the minimum term? If you have, then click on upgrade and choose the package you are looking for or ring and speak to customer service.
If you have not reached your minimum term, then you cannot downgrade without paying off the rest of the minimum term.
This is not customer service but a public forum.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
