Could someone from EE please help?

[Gunners93]

Just received my iPhone 16 Pro Max today after upgrading from iPhone 13 Pro Max (both through EE)

I went into the app and noticed the next bill (photo attached) 

Is this the flex pay agreement for the device itself? Cause I chose to pay monthly, I hope this isn’t expected to be paid in full? 

thank you 

 

 

[Katie_B · Accepted solution]

Good morning @Gunners93. 

This looks to be a credit towards your bill because it is showing '-', which usually happens when you upgrade against the cost of the device. If this is the case you will not be charged this total. 

Please give us a call so our billing team can confirm this. 

Katie