I am unhappy with how EE has handled my account, service issues, and complaint.
I joined EE and also took additional services, including broadband and family SIM contracts, based on assurances that I would receive reliable service and good coverage. Since joining, I have experienced ongoing signal and mobile internet problems, both inside and outside my home.
I raised a complaint and spoke with an EE representative called Adam. During our discussions, I explained the service problems and concerns about incorrect charges on my account. I understood that the matter would be investigated and corrected.
Despite this, my complaint was closed without my agreement and the issues remain unresolved. I have now also been charged £63.91 from my account, which I do not understand and believe may be incorrect. My SIM contracts were expected to be around £15 each, yet my bills have been significantly higher than expected.
I am requesting:
- A full investigation into all charges on my account.
- A written explanation of the £63.91 payment taken from my account.
- A refund of any incorrect charges.
- Compensation for the inconvenience, time spent, and repeated errors.
- Reopening of my complaint.
- Penalty-free cancellation if EE cannot provide the service and billing accuracy promised.
I have screenshots, records, and evidence of my communications and billing history and can provide them if required.
I would appreciate a prompt response and resolution.
