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Charged twice since Nov 2021!

earthling71
Contributor
Contributor

‎28-07-2022 02:22 PM

I have checked my bank account today and found that double payments have been taken from my bank account since November 2021.

However, when I check my payments and bills on EE only one amount shows.

Not sure where is the mistake.

That is quite a lot of money I have lost. Can someone help please?

I do all my payments by DD, never paid manually.

 

Stef 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎28-07-2022 04:07 PM

Hi @earthling71 

 

You'll need to speak to EE CS on 150 about this issue. There is no customer account access on these forums.

 

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎28-07-2022 04:45 PM - edited ‎28-07-2022 04:45 PM

You or A.N.Other must have taken out another contract in your name in Nov, 2021.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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