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Madiya21
Visitor

‎16-08-2022 01:22 AM

Hiya, 

I was charged £50 for my first payment which I don’t understand why as when I ordered my sim only deal there was nothing said about £50 and I wanted this refunded to me. My monthly sim only deal is £16 and some pence but I was taken back by the £50 charge!?

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎16-08-2022 04:22 AM

It's probably a £50 refundable security deposit against roaming. If you don't intend to use your phone abroad call CS & ask for it back.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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