Channel Returns webpage url

[sb101]

Hi

Does anyone know the url for the Channel Returns page?

Spoke to an advisor called Thomas about an hour ago to cancel my 30-day rolling contract; EE have decided to increase my £9 plan to £13 without any benefit to me.

This Thomas offered me the same deal for £10, which I accepted, after confirming the details twice.

However, the confirmation email shows he's put me onto a 24-MONTH contract, which I'd never agree to.

Customer Services subsequently tell me (Sam and Malcolm - both very helpful and apologetic) say they can't cancel it as it's a live contract, hence my trying to find the Channel Returns page.

Oh yea, this Thomas guy, apart from confirming EVERYTHING I asked him, also told me that the "new" contract wouldn't start until next month - so he basically lied through his teeth.

Been with this network since 1992 when it was Mercury One2One, but BT are taking the mickey now.

Ironically I can get the same (and better) deal(s) on other networks, which also use EE's network!  Go figure!

Sorry for the rant, but I'm really pee'd-off with EE now.

Thanks 🙂

[XRaySpeX]

How do I cancel if I've had my contract less than 14 days and signed up online or over the phone?

If you signed up to your plan online or over the phone:

1. fill in this cancellation form

2. email it to [email protected] or post it to: 

   Channel Returns

   Mercia House

   Senhouse Road

   Darlington DL1 4YB

3. our team will be in touch with further instructions

[sb101]

Ok, third attempt to reply - during the previous two attempts the website became unavailable whilst I was typing.

Thanks for the information!

I can't stop thinking that it's a bit pathetic that such a huge comms company uses a downloadable PDF for this.

I'll be phoning them in the morning to cancel.

I knew BT's takeover would make EE toxic.  Where were Ofcom?....

[CBMS81]

The link to the return form does not work

[sb101]

Well, it IS a 3-year-old thread...

[XRaySpeX · Accepted solution]

@CBMS81 : Now try How to return your EE device or accessory (within 14 days) :

Start your return

By text (quickest)

Text RETURN to 150 from any EE mobile and follow the steps we send you.

Online

Use the EE online returns form to request a return or cancellation. You can choose to:

• return a phone, tablet or watch
• return an accessory
• cancel a SIM
• return a 4G or 5G WiFi hub

We’ll contact you with the next steps after you submit the form. 

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