Change sim plan while flex pay still in contract

[cb911]

My 24m sim plan contract ended last week, but my device contract still has another year left.

Because the device is still in contract i cant see any 'upgrade' or switch options for just the sim plan (which is now out of contract). There is only options for full device upgrade, which i cant do for another year. 

I have tried just selecting a new sim only deal online, but when i get to the basket it says i am 'adding  a new line'. Obviously i don't want to do this, but i cant figure out how to just switch over my current sim plan.

I want to stick with EE and just simply change my sim plan to a better pay monthly deal, which usually is really easy to do online. I just cant seem to figure out how to do it now!

Thanks

[Matt_124]

While some people on here have claimed you can upgrade to a SIM Only, I haven't seen any evidence of anyone actually successfully doing this while still paying for their Device Plan.

I believe all upgrades are blocked on the EE system until the Device Plan has been cleared/ended, so your Airtime plan will just continue to roll on a monthly basis until such time as your device plan ends or you clear the balance.

[Ritu_D · Accepted solution]

Hi @Matt_124 

Thanks for reaching out here on the community. 

I am sorry you are experiencing issues completing a sim only upgrade online. I would suggest you Contact Us to discuss your options. 

Thanks 

Ritu