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Change my data plan

Mandy1025
Explorer

‎06-12-2023 11:23 AM

Hi, I am currently outside the UK, therefore I would like to change my data plan to pay as you go, is that mean I pay for how many data I used? And how would I contact ee’s support for the changes as I cannot make calls now, the ee app is also not working. Thank you so much. 

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XRaySpeX
Grand Master
Grand Master

‎06-12-2023 12:16 PM

Are you outside your min. term now? If not, you'll need to pay Early Termination Charges on your contract.

Follow How Do I Upgrade from Pay As You Go? to switch from PAYG to contract. Your existing PAYG credit will be carried over as credit towards your future bills. You keep your existing SIM & no. The plan on it is just switched to contract.

However if you move it to PAYG while abroad you can't use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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