Cannot access broadband bill

[Babalous]

I have recently switched over to EE broadband.  I already have an ee mobile account.  I have been trying to link the broadband to my account but it will not work.  I have received emails saying “check out your bill by logging into to your online account” every time I try and log in all it shows is my mobile info.   I have not been able to view any info/bills regarding the account. It’s the usual EE debacle - they completely messed up my connection and after weeks they finally got it working and now I can’t see my bill. And instead of EE reaching out to resolve the billing issue, it’s incumbent upon me, the customer, to call them -again - to fix they’re screw up. 

[Michael_D · Accepted solution]

Hi @Babalous 

Thanks for coming to the community.

I can understand your frustration at not being able to see the bills after the transfer. 

Normally it would be a case that the mobile and broadband accounts link using the same email address, but if is not showing you the broadband, it would need a call to our tech guides so they can get access to your account and check the set up, and if needed raise a ticket to have them linked.

Michael

[annebet]

I am having same problem. Following links but still keeps going back to beginning e.g contact us.  EE is a joke and will not be renewing my contract with them

[Ali_A]

Hi @annebet 

Sorry to hear you're having issues connecting your account to your EE Login. 

Please give our Customer Service team a call, where a guide will be able to manually link your services to together so you can access them online. 

Ali