Cancelling from abroad

[bridenef]

I recently had to move back to the US due to a family emergency and need to cancel my contract. But it looks like the only way to do so is by calling. International calls are incredibly expensive and there's no way I can afford to do that. So far I've just been paying my monthly bill anyways even though I don't use the phone or even live in the country anymore, but I feel like it would be wrong to just not pay the bill. any advice?

[Chris_B]

@bridenef  You have to call as you have to be told how much it will cost to terminate the contract while still within your contract period.  

1. we add together all outstanding monthly (or other periodic) charges for the remainder of your minimum term, factoring in any recurring monthly discount to which you are entitled, calculated at a daily rate

2. we then deduct VAT at the prevailing rate

3. we then deduct 4% for early receipt of payment to get the contract charge you owe us, reduced by any credit on your account

4. any remaining Add to Plan charges you have will then be added to this amount to generate your final Remaining Contract Charge

5. these charges may not include any pending bill & direct debit payments

6. finally, we add VAT at the prevailing rate to get the final charge

[bristolian]

You could try calling on +44 800 0798586 using a web-calling app such as Skype.

[XRaySpeX]

You may also write to them giving your notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE mobile number.

Your 30-days notice will be taken from when they receive your letter.