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Cancellation

TSOne
Visitor

‎28-09-2022 10:35 AM

I got transfered to EE by BT who said it was a totally better deal,  when confirmation arrived details were wrong and terms were unacceptable, I have tried to cancel by phone numerous times and at different times up to 50 minutes, completed cancel forms no response after five days, BT do not want to know.

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1 REPLY 1
Leanne_T
EE Community Support Team

‎28-09-2022 12:22 PM

Hi @TSOne

Thanks for coming here. 

Have you moved to an EE Mobile account? 

How long ago did you transfer?

Have you spoke to our mobile care team on 150 to get the contract looked into? 

Leanne. 

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