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Cancel recent order additional line

Virgo22
Explorer

‎06-09-2022 09:44 PM

Hi EE,

My contract is end today and I made a mistake. I was thought I purchased to renew my sim plan but I found out on my notification email I bought additional line could you please amend or cancel this recent ordered today. I find it difficult I couldn’t direct to talk to the customer service on this website.

 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎06-09-2022 10:42 PM

This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Leanne_T
EE Community Support Team

‎07-09-2022 08:42 AM

Hi @Virgo22

Thanks for coming here 🙂

Please call us on 150, the team will get this looked into for you and help you cancel the additional contract. 

Leanne.

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