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Can't pay my bill keeps getting refunded

Hm244
Explorer

I have tried to pay my bill at least 7 times each time keeps getting refunded back into my account. Receive a message saying sorry this payment didn't go through 

I need urgent help as my deadline for my bill is after tomorrow its a bit of a coincidence that it wouldn't work prior to the deadline is this a tactic to delay me inorder to get a consequence for me 

3 REPLIES 3
James_B
EE Community Support Team

Hi @Hm244,

Welcome to the EE Community. 🙂

Are you still seeing the same issue this morning?

James

I have called the customer service number and have gotten help. Amazing service thank you 

James_B
EE Community Support Team

That's great @Hm244 

Thanks for letting us know.

James