01-10-2023 08:59 AM
For the last 2 weeks I have not been able to view my bills on the App.
Contacted EE yesterday by ‘CHAT’ and was told they are updating it. Not good enough! 2 weeks of trying to see my latest statement. What is going on?
01-10-2023 09:38 AM
Hi @JD671
You can log into your online account and view your bills.
I have just logged into my EE app and it works fine and i can view my bills no problems.
What device do you have.
Thanks
01-10-2023 11:23 AM
01-10-2023 12:20 PM
Hi @JD671.
Are you able to view your bills OK if you log in to your My EE online?
Do you have the latest version of the app?
Katie
01-10-2023 03:08 PM
I have the latest App version and can log in. All it will show me is details of my mobile data and what I have left.
Jane
01-10-2023 03:48 PM
Thanks for getting back to me @JD671.
Are you aware if you are set up as a bill payer or a user?
Katie
01-10-2023 05:04 PM
Well I’m both! I have always been able to see the bills on the past and now I can’t , so annoying and probably illegal !
01-10-2023 08:44 PM
You may very well act in the role of both but which does your MyEE have you marked down as?