Bills

JD671 · ‎01-10-2023

For the last 2 weeks I have not been able to view my bills on the App.

Contacted EE yesterday by ‘CHAT’ and was told they are updating it. Not good enough! 2 weeks of trying to see my latest statement. What is going on?

Northerner · ‎01-10-2023

Hi @JD671

You can log into your online account and view your bills.

I have just logged into my EE app and it works fine and i can view my bills no problems.

What device do you have.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

JD671 · ‎01-10-2023

Iphone 11. There has never been a problem before

Katie_B · ‎01-10-2023

Hi @JD671.

Are you able to view your bills OK if you log in to your My EE online?

Do you have the latest version of the app?

Katie

JD671 · ‎01-10-2023

I have the latest App version and can log in. All it will show me is details of my mobile data and what I have left.

Jane

Katie_B · ‎01-10-2023

Thanks for getting back to me @JD671.

Are you aware if you are set up as a bill payer or a user?

Katie

JD671 · ‎01-10-2023

Well I’m both! I have always been able to see the bills on the past and now I can’t , so annoying and probably illegal !

XRaySpeX · ‎01-10-2023

You may very well act in the role of both but which does your MyEE have you marked down as?

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