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Billing

peaco1992
Visitor

‎18-07-2025 09:48 AM

Hello, 

I had a payment that was overdue and have paid it this morning however it is still saying that it is due on my account and my broadband still isn't working even though my bank account says that the money has gone out, when will this change on my account and when will my broadband start working again? 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎18-07-2025 10:57 AM - edited ‎18-07-2025 10:57 AM

It could take up to 24 hours before service is resumed; usually less.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP