Billing

[Sabirah363]

Hi I am still seee ee is taking my bills when I have closed the account and contract with you guys. I paid £61 with extra charger which I haven’t done but paid it off. The issues is we is still taking my bill when I have closed it?

[Sabirah363]

Hi I am still see is taking my bills when I have closed the account and contract with you guys. I paid £61 with extra charger which I haven’t done but paid it off. The issues is ee is still taking my bill when I have closed it?

[Schockwave · Accepted solution]

@Sabirah363 , did you ring up customer service and cancelled your account? Did you move to another network using PAC in order to keep your number?

Where you out of contract or still had the minimum term to pay?

Your best bet is to speak to customer service about this, as they can look into it for you, we cannot here and have no way of knowing who you are and no account access.