Billing

georgetucker740 · ‎21-11-2023

Hi, Recently up graded my phone. Am I confused as to why I am being charged ;

£2.29 per day for EU roaming Variable.

This was not in the original agreement. I am unable to amend this add on too.

Be grateful for any help.

XRaySpeX · ‎21-11-2023

By upgrading you have now entered a new contract and agreement. All contracts started after July 2021 are liable to be charged to roam.

The free add-on you see means that you'll be charged £2.29 only on the days that you use your UK allowances in the EU.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎21-11-2023

By upgrading you have now entered a new contract and agreement. All contracts started after July 2021 are liable to be charged to roam.

The free add-on you see means that you'll be charged £2.29 only on the days that you use your UK allowances in the EU.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP