Billing question

Bazzerdj · ‎16-09-2024

Our son’s contract finished on 15th September and he has chosen to have a SIM only contract from that date. We have just had our monthly bill which is £10 higher than normal. Can’t remember if we pay one month in arrears or in advance. There are no extra charges incurred.
It is still showing his old contract details and not the new SIM contract. Any suggestions please?

XRaySpeX · ‎16-09-2024

You pay mobile phone contracts a month in advance. Has your son upgraded it to a SIM only contract or has he bought a new contract?

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Bazzerdj · ‎16-09-2024

Hi

Thanks for your message. He has elected to do a £10 per month sim only contract. What baffles us is that we are being charged for another month of his old contract

XRaySpeX · ‎16-09-2024

"Do"? Do an upgrade on his existing contract or do buy a separate new contract?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP