Billing dates?

[Dennis66]

Hi,

I've just started a new FTTP contract on 12th October, but was billed in advance for my old contract until 20th October, which was paid on 4th October.

Will I get a refund/credit for the 8 days of the old contract?

Thanks.

[Linzi_H · Accepted solution]

Hi @Dennis66 

Anything you've paid in advance will be corrected on the next available bill. 

Thanks so much,

Linzi 

[Dennis66]

Thanks Linzi,

I've already had my next bill. I've just moved over to a fttp deal with 3-months free, but pay £5 for the phone calls. I've had the bill for £5 but there's no mention of any refund form the previous contract.

Dennis

[Linzi_H]

Thanks so much for letting me know @Dennis66 

If you contact our team directly they will be able to run through the bills with you and give a full breakdown of all costs.

Linzi 

[Dennis66]

Thanks Linzi, the refund has now gone through.