Bill query

Lucybaker · ‎27-11-2023

Hi, I’ve notice that my bill has been nearly £20 dearer than it was when i started my contract, can you show a break down of why this/what ive started paying extra for?

Schockwave · ‎27-11-2023

Hello @Lucybaker ,

We cannot here, as this is not customer service, you can download your bill and check yourself to see the breakdown and whether there are any other payments added to your account.

You can do this either via the app or by logging into your account via the website. You can also ring customer service and they can take a look for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎27-11-2023

Hello @Lucybaker ,

We cannot here, as this is not customer service, you can download your bill and check yourself to see the breakdown and whether there are any other payments added to your account.

You can do this either via the app or by logging into your account via the website. You can also ring customer service and they can take a look for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.