07-05-2023 02:41 PM
I noticed for this month my bill cost £84 and I do not normally pay this amount. I am abroad and I do not make any calls and my phone is not on roaming. I notice it’s set to remove 84 pounds again this month I need to know why is the rate so high
07-05-2023 03:16 PM
Hey there you would need to ring CS as they the only ones with account access to look at why. Thankyou
07-05-2023 03:36 PM
Hi @Mellanie
I would definitely recommend following @Gareth43's advice and speak to our Mobile Care team. They'll be able to look into this for you.
Chris
07-05-2023 04:19 PM
You can also view your bill via your myEE online account. All charges are set out on the bill - this may avoid the need to call.
