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App and phone never ever work as it should.

communi
Investigator
Investigator

Is just me or since BT have taking over EE EVERYTHING has got worse - the app never works, never get the 5g that they advertise, constantly sending texts that they are doing some work so it may affect my coverage..  after 20 odd years with them,  think it may be time to leave think all the networks have the UK pretty much covered anyhow. The only thing they have going for them is the customer service which is still excellent but if that turns into BT standards it’s definitely time to get another provider!

10 REPLIES 10
Leanne_T
EE Community Support Team

Hi @communi 

If you report this to our tech guides again and let them know this is ongoing they will look into this in more detail for you. 

Leanne.