Additional line

[Fericsson]

Hi had an order that was returned was for a second line, its all returned now but my app still says I'm not eligible for a second line, i wanted to order a different device 

[Chris_B]

@Fericsson  How long ago was this return? If it was a day or so you need to give it a bit longer as that return has to be processed and your account updated. 

[Fericsson]

11th it was all done 

[Leanne_T · Accepted solution]

Hi there @Fericsson 

Thanks for coming here 🙂

Once the return has been fully processed at our end, your EE account will be update. 

Please keep check on the app or if you want to see if this can be done now, please give us a call on 150 and our guides will be happy to help. 

Leanne.