Account suspended

[Mosik]

Hi I’ve paid my bill and I’m still suspended, how to lift the bar please

[Leanne_T]

Hi @Mosik

Thanks for coming to the community. 

How long ago did you make the payment? 

The bar can take up to 24 hours to be removed after the payment has been made.

Leanne 🙂

[estamitch]

Hi Leanne 

I use my phone for work and it’s vital I can make calls as I am lone working with high risk males. Please can it be lifted asap. I have paid 

[Leanne_T]

Hi @estamitch

When did you make the payment? 

Leanne.

[estamitch]

This morning… I have no service when not on wifi and cannot get through to anyone at EE on the phone.. I’ve been trying all day. 
please can you lift the bar? I rely heavily on my phone for work. 

kind regards 

Esta

[Leanne_T]

Hi @estamitch

Have you recently paid the bill? 

What happens when you try and make a call? 

Leanne.

[estamitch]

It sends me to payment option and then through to talk to someone… I sit on hold for ages then it cuts me off 

[estamitch]

It’s come out of my account so it’s been paid 

[Leanne_T]

I see @estamitch

In this case, please call us on 0800 079 8586 and the team can get this looked into for you. 

Leanne.