cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Account information wrong

MarkG25
Visitor

account says I have to contact the account holder for all billing issues, but I am the account holder and always have been?

3 REPLIES 3
Leanne_T
EE Community Support Team

Afternoon @MarkG25

 

Welcome to the community.

 

If you log into your My EE account online and select Account Settings then Manage numbers.

 

You should have the option to manage the roles for each number and change to the account holder, does this work for you?

 

Thanks :slightly_smiling_face:

 

Leanne.

Hello Leanne I have the same problem however I only have a single number on my account. As there is only one number I have no idea how I correct this. 

XRaySpeX
EE Community Star
EE Community Star

@Ant001 : You need to be set up as the Bill Payer not User under Account Settings > Manage Numbers

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP