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Account Holder Issue

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DanYeo1
Visitor

‎19-06-2023 06:06 PM

Hello, I have had a contract with ee for 16 months now and I want to pay off the rest of my contract. However, when I try to do anything on the website it just says that I'm not the account holder even though we changed it about a year ago. Any help is appreciated.

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Northerner
Grand Master
Grand Master

‎19-06-2023 06:14 PM

Hi @DanYeo1 

There are a few threads on this issue if you had searched. 

Simply you set your account up incorrectly. You need to log into your online account then go to Account Settings and change your access from user to bill payer.

To pay off your account youll need to speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

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Northerner
Grand Master
Grand Master

‎19-06-2023 06:14 PM

Hi @DanYeo1 

There are a few threads on this issue if you had searched. 

Simply you set your account up incorrectly. You need to log into your online account then go to Account Settings and change your access from user to bill payer.

To pay off your account youll need to speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.