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Account Holder Issue

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DanYeo1
Visitor

‎19-06-2023 06:06 PM

Hello, I have had a contract with ee for 16 months now and I want to pay off the rest of my contract. However, when I try to do anything on the website it just says that I'm not the account holder even though we changed it about a year ago. Any help is appreciated.

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Northerner
EE Community Star
EE Community Star

‎19-06-2023 06:14 PM

Hi @DanYeo1 

There are a few threads on this issue if you had searched. 

Simply you set your account up incorrectly. You need to log into your online account then go to Account Settings and change your access from user to bill payer.

To pay off your account youll need to speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner
EE Community Star
EE Community Star

‎19-06-2023 06:14 PM

Hi @DanYeo1 

There are a few threads on this issue if you had searched. 

Simply you set your account up incorrectly. You need to log into your online account then go to Account Settings and change your access from user to bill payer.

To pay off your account youll need to speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.