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£409.99 not discussed at upgrade

sarahrickward
Visitor

Unable to pay as I. Holiday ..

feel like I’ve been scammed 

 

VERY disappointed

sarah  

2 REPLIES 2
Truckergod
Established Contributor
Established Contributor

Did u upgrade halfway through the month?

Chris_B
EE Community Star
EE Community Star

@sarahrickward  If that’s paying off the remaining term of your old contract  what did you expect  it’s a contract for a set period of time and you agreed to pay that contract term.  You can not just upgrade and break the contract T&Cs when you wish without paying off the contract term. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.