The EE Community

New to EE from BT, Zoom constantly freezes

I recently moved from BT (with them many many years), EE plan Essentials Full Fibre Gigabit. I am using the EE Smart Plus Hub and 3 Smart Wifi plus boosters.  Speed into the house is around 900mbps and upload 100mbps.Everything is great apart from wh...

Unlimited minutes & International

HiI have just joined EE broadband from BT. I have a landline and have paid for Unlimited Minutes & International. I have looked on the “EE phone USA from broadband” and it states that calls to USA landlines are included but it has double asterisk aga...

How do i claim the free samsung tablet with my upgrade?

Hi, just looking for some advice as to how I would claim the free samsung tablet I am supposed to get with my s25 ultra upgrade? I can't find anyway to claim it. And I'm not best pleased with the price of the monthly payment after being a customer fo...

Broadband & TV deals won’t load

Looking to upgrade my broadband and see what tv deals are however I keep getting this message and it won’t load anything  I have spoke to EE on the phone and on chat but I just keep getting told that they have had problems today, but this has been go...

EE Smart Hub App vs Hub Manager

Hi,  I can see a Device with an IP address of 192.168.xxx.12 and a Device name of LinkTap on the Hub Manager (W11 PC); but can not find this device when viewing All Devices in the EE App (Android 15).Has anyone else had such an experience?I do wish E...

New to EE-returning BT products

Just joined EE for Broadband and have to return old BT equipment. Any pictures of a wi-fi disc and hybrid connect please? I have multiple bits of broadband kit in the house and can't see anything to help me identify what these 2 products are. Thank y...

offices closd at 6pm

Active Add Ons (mobile)

I have logged into my account on my phone and a desktop and despite it saying I have 8 active add ons.  When I click on the link to see what they are.  The link takes me to a blank page.I am looking to confirm that I have free roaming.Can anyone help...

Open Golf and The Masters with Sport 4K

Hi,I am confused now! I have Sport 4K.As far as I was aware, this doesn't include any golf as Sky has the UK rights to both The Masters and The Open.However, when I clicked on what I get in my profile etc, I found this... This is great news. Trouble ...

Can’t make calls in Australia

Hi.I’m having the same problem as a few others it seems. I Have purchased the 7 day pass & have confirmation of it. I have tried all the suggestions from previous posts. I have Telstra set manually. Turned phone on & off a few times. Still nothing. I...