150 not working but informed dial 360 from EE sim

[Cam82]

Hi has anyone not been able to call EE on 150 (for context I am a postpaid unlimited plan subscriber) but instead via text informed to call 360 to contact EE. 

Further to note, my bill is over £100 extra this month with only £4.48 showing in extra chargers (no prior arrears) on my bill, Google accounts hacked, Google play store disabled and my muilple calls to EE calling expressing concern over security, potential fraudulate billing, account hacking and reluctantace to provide support, advice or even grace period to (what I was left to do) investigate and fix, identify and now at pains to inform EE of my findings...to what I assume they will be judge jury and I suspect executioner.

I also pay for full insurance, to which informing EE of potential illegal activity on my account at time of happenings suggest either lax in care I.e Titanic or have so much weath this is of no consequence or loss to them. Given (and of course speculate) EEs corporate branding on many elite and highly esteemed events that royalty attend...its the latter

[BrendonH]

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@Cam82 wrote:

Hi has anyone not been able to call EE on 150 (for context I am a postpaid unlimited plan subscriber) but instead via text informed to call 360 to contact EE. 

Further to note, my bill is over £100 extra this month with only £4.48 showing in extra chargers (no prior arrears) on my bill, Google accounts hacked, Google play store disabled and my muilple calls to EE calling expressing concern over security, potential fraudulate billing, account hacking and reluctantace to provide support, advice or even grace period to (what I was left to do) investigate and fix, identify and now at pains to inform EE of my findings...to what I assume they will be judge jury and I suspect executioner.

I also pay for full insurance, to which informing EE of potential illegal activity on my account at time of happenings suggest either lax in care I.e Titanic or have so much weath this is of no consequence or loss to them. Given (and of course speculate) EEs corporate branding on many elite and highly esteemed events that royalty attend...its the latter

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If it tells you to call 360 have you tried? That is also EE.

If your bill is over and your account has been hacked you need to contact EE to let them know. They won't know this unless you do. 

But by sounds of it you have told EE. what have they said. Are they investigating? When did you let them know your account got hacked on Google? When did it actually get hacked? You can't wait days to tell EE you needed to tell them immediately.

Paying insurance doesn't cover your accounts from getting hacked. That is not what insurance is for. Insurance is incase you have damaged your phone and you will be able to get a replacement (paying the excess of course).

There is no lax of care form EE as Google account is not the responsibility of EE. Your issue here is that your Google account got hacked. This is Google. EE does not own them.

EE have been instructed from google to charge your phone account because the hackers have used that method of payment by looks of it. EE won't know this isn't you. they are doing what they have been instructed to do.

Have you spoken to google at all or are you just blaming EE for Googles issues?

[Chris_B]

@Cam82   What’s has EE got to do with your Google account being hacked?    If you have billing to your EE account from your Google account purchases it’s got nothing at all to do with EE.  It’s your Google account as you say was hacked and the payment method that you chose was billed according to your billing preference. 

would you be blaming your bank if you had your Google account billing set to your bank.  

have you at all contacted Google ?   it’s there services your using that got hacked. 

[Christopher_G]

Welcome to the community, @Cam82

Is this something that you're still discussing with our Mobile Care team? I've sent you a private message to see if I can get you some help.

Chris

[Cam82]

EE   (reposted after 'censorship')

You'll have on file I was suffering from a homophobic attack during PRIDE month just gone and my bill wasn't a priority and offered NOTHING in terms of grace period, empathy, understanding but you only demanded money. I highly encourage EE to withdraw from any Lgbt event as its seemingly only a publicity exercise rather than any just or real cause standing up and supporting a community that overwhelmingly suffers mental health, discrimination, attacks and a voice

[BrendonH]

So now this is about a unpaid bill?

So do you owe the money or was it that you were hacked?

Again have you spoke to Google as it's your Google account that got hacked.

If you spoke to EE about your homophobic attack did you not think to mention the hacking there as well.

[Cam82]

If it assists I can refer you to EEs own Web page on 'Responsibility'.for any insight ?

https://ee.co.uk/our-company/corporate-responsibility/being-responsible

Hope it helps!

[Northerner]

Hi @Cam82 

You signed a contract saying you would pay your bill as your part of your agreement with EE. 

Unfortunately EE like many businesses are subject to people who don't pay their bill for various reasons, some legitimate, some not and some are just try on sympathy to avoid paying their bill. EE will consider all circumstances and where possible will help customers. 

Please read EE vulnerable persons commitment. 

As for your Google account. You should have 2 stage authentication activated and a password or authentication activated on your play account. These are basic security features which everyone should have activated. 

Thanks 

[BrendonH]

EE doesn't own Google. They can't investigate a hack in your Google account.

It's not EEs responsibility.

Either speak to Google to say it's been hacked etc or just pay the bill and move on.

You seem to just want to blame Ear for your Google account being hacked. If you don't want to listen to advice then I suggest you just pay the bill because EE can't sort your Google account.

[Chris_B]

@Cam82  EE a responsibility doesn’t include your Google account.  EE have nothing todo with Google and their services that they provide to you as a customer of Google.   you have to take this up with Google.