I am a pensioner who is losing my rented home as my landlord is selling and as I can no longer afford to rent on my pension and I will be made homeless in a month. I have been an EE and BT broadband customer continuously since February 2008 (17 years / £4,000+). On my £750 pcm pension I am unlikely to ever be able to rent my own space again and so I will be cancelling my broadband contract with EE.
Unfortunately despite being a loyal customer for years, I have been forced to renew my contract with EE last year when I moved house and so now have been threatened with hundreds of pounds early cancellation penalty.
I would like to think EE's ethical code would prevent EE from charging a cancellation fee in this case as it will affect my opportunity to feed myself, but I have been told by friends that companies such as EE have absolutely no ethical code and happily take money from elderly people in financial distress.
Please could you waive the financial penalty for ending my contract with you in this case? How can I go about engaging with EE as they offer no email address to address my complaint?
