Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 40846 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 74514 Views
  • 7 replies
  • 12 Helpful

How do I separate the 2.4 GHz and 5 GHz

I've seen a few posts saying separate the two networks (so I can connect my smart devices which require 2.4 only) but nowhere in my advanced settings do I see the option people are referring to. How can I do this please? New to EE Broadband - my old ...

Lozza8815 by Established Contributor
  • 2079 Views
  • 6 replies
  • 3 Helpful

Flashing Aqua Blue light

I’ve had no internet and a flashing aqua blue light on my smart hub for 4 days! Switched sockets, telephone points, switched off, factory reset and still nothing! Is anyone else having the same issue? Or can anyone advise as to what to donext? Thanks

Adams83 by Investigator
  • 9573 Views
  • 12 replies
  • 2 Helpful

Resolved! account number

THIS SEEMS TO BE IMPOSSIBLEtrying to find my account number  but i am on 1penny mobile and it will no let me get to customer services any help out therePS only on ee broadband

farmera by Investigator
  • 2175 Views
  • 7 replies
  • 5 Helpful

EE SmartHub has no internet, hub is lit up blue

I’ve been having internet connection issues recently with our hub. Every device in the house detects the wifi normally however there is no connection. I’ve rebooted the hub a couple times, checked on the admin page to see everything’s fine, took out ...

Akub1 by Explorer
  • 3814 Views
  • 3 replies
  • 0 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 40846 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Brightbox

You may have heard in the News that TalkTalk has recently had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Brightbox router in case a similar attack is made agai...

XRaySpeX by EE Community Star
  • 51999 Views
  • 2 replies
  • 22 Helpful