WiFi enhancer encountered a problem

[Terryraymond]

Hi everyone,

I upgraded my package the other day and added the WiFi enhancer however whenever I try to run the ping optimiser on the manage BB tab I get the error:

”WiFi Enhancer is unable to complete the Ping Optimizer process due to external circumstances.”

any ideas?

[Terryraymond]

I get the following error:

WiFi Enhancer is unable to complete the Ping Optimizer process due to external circumstances.

[Rach_H]

Hi @Terryraymond 

We know how important it is for your broadband to be working as expected, so I'm sorry to hear you're having trouble. I'd recommend giving our team a call, and they will be able to take a look, and help you get this sorted.

Rach

[Terryraymond · Accepted solution]

Hi Rach,

I fixed this in the end by disabling the EE Cyber security and 'advanced web protect' on EE app and once the ping optimizer was set up, I enabled them again.

Not sure why this guidance isn't on the help pages.

Best,

Terry

[Rach_H]

I'm glad to hear you've been able to get this sorted now @Terryraymond and I will get your feedback passed on 🙂

Rach