Why is it so hard and grueling to talk to anyone at EE

[Vfedupwithee]

I have tried and given up after I think 6 tries to talk to someone at EE this evening.  The one time I did get through to a human there was a very bad echo on the line it made talking impossible.  All other tries led to 0ne of the following:

The system hanging up on me.

The system sending me a message I had to text something back.

The system continually giving options that no way matched my issue.

Being put in a phone queue that after 2 songs I gave up - lost the will to live!!

It never used to be this hard to report a fault and ask for an quote for the service. I asked for a quote by e-mail 2 weeks ago and never received anything.

Everything used to be okay until we turned the landline off (3 days before they said they would and didn't inform me).  The cost EE is charging for a voice of ip service is much more than it should be.  The new router with the plug for the phone is not compatible with my mesh system so no more Wi-Fi in the back of the house ( of course I can have a wifi extender for an additional 10 pounds a month).

Even trying to post on this forum was harder than it needed to be.

Best network for 25 years ???

Need to employ more humans in customer service.  Remember BT "it's good to talk"

[JimM11]

@Vfedupwithee Remember your not with BT but with EE, if you are on the new system with problems then send a text HELP to 66033, they can check it all out, there hub only.... GUIDE to 66033 and you should expect a call back from them!

EE does NOT DO e-mail, so that is why you never got any reply for sure.

Your mesh system should work, say what you have and how it is connected, had a full blown Asus AI wired/wireless mesh hanging on the back off an EE Smarthub 6+ and zero issues with it al all, until the FW updated it in Feb 2025 then some problems.

[XRaySpeX · Accepted solution]

Try calling EE CS on the Freephone no.(Opt 1) in my sig.