Where I can Find my costumer account number?

oldris · ‎14-12-2021

Is it just me, or does it seem to me that the EE dashboard is a complex maze where you can't find anything?
No way to contact someone to help you find the exit without spending hours to locate a simple information such as the contract number of your account?

XRaySpeX · ‎14-12-2021

At the top of your bill to be found in your MyEE for BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎14-12-2021

At the top of your bill to be found in your MyEE for BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

HENthePen · ‎08-04-2023

Account number ? Looking in myEE and it does not have BB as a listing (whatever BB is I have no idea)

Surely there would be a list of name, telephone number, email etc. then my account number in my profile page?

XRaySpeX · ‎08-04-2023

@HENthePen : BB = Broadband, the forum in which you posted.

Your MyEE Profile page will not include any a/c nos. They are for each product/service individually & will be found with the products themselves & their bills.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

John1961 · ‎19-07-2023

Totally agree, EE are the worst for finding things you want, I am trying to complain but can't even do that it's too complicated, they don't want to hear the truth!

Leanne_T · ‎20-07-2023

Hi @John1961

I am sorry to hear this.

Is there something we could help you with on the community?

If you would like to log a complaint with us, please see our Complaints code of practice, Help page.

Leanne.