I recently noticed a promotion in the EE app for a discounted unlimited 30-day rolling SIM available to EE broadband customers. I'm currently in a 24-month broadband contract with EE that started in February. Excited about the offer, I reached out to EE's customer service on 150 to see if I could take advantage of this deal.
However, I was informed that my current broadband is classified under "old EE" which is considered legacy and doesn’t support the new discount SIM deal. When I inquired about migrating to the "new EE" broadband to become eligible, I was told that such a switch isn't possible until my current contract expires in 2025. I even considered upgrading to a higher-speed broadband plan, hoping it might shift me to a "new EE" plan, but I was informed that this would incur a £400 early exit fee.
I'm reaching out to the community to understand if there's really no feasible way for an existing broadband customer like me to transition to this "new EE" plan. Also, it seems counterintuitive to pay an early exit fee when I'm considering an upgrade to a more expensive contract, which would extend my commitment to EE. Has anyone else faced a similar situation or have insights on this matter?
