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Updating app!

Jesse96
Visitor

‎14-07-2025 12:51 AM

Been a mobile customer for a while and noticed the app being unavailable due to updating quite often but was never an issue! I’m now however a broadband customer and I’m wondering how it is I’m suppose to control my router whilst the app is updating? Am I missing something is there’s another way to access the router when the app is not active?  

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎14-07-2025 01:22 AM - edited ‎14-07-2025 01:22 AM

@Jesse96 : What about the router do you need the app for? You can do many things on the router itself.. Login to it @ http://192.168.1.254 & look around.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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Northerner
EE Community Star
EE Community Star

‎14-07-2025 05:58 AM

Hi @Jesse96 

Your post is at 1am what are you trying to do at this time. @XRaySpeX  use the other way to access.

There will always be some people inconvenienced by the app improvement downtime. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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